WHAT SETS US APART

Unlike other business process outsourcing facilities, CityBook works with its clients to create customized and specialized business models that are designed to suit the specific needs of the business.  Just as no two businesses are exactly alike, neither are the solutions CityBook provides to its clients.  By creating operation centers that mirror the corporate office and leveraging the cost-saving benefits of working in Israel, CityBook is able to provide a unique balance of quality results and a solid return on investment. Our clients are able to cut costs without compromising on quality.

• CityBook sets up a company’s infrastructure tailored to operate exactly like its client’s offices including salary, benefits, and incentives.  The freedom to establish mirror operations ensures staff performs better thus producing measurably better results.

• CityBook meets and surpasses the performance standards of competitors by consistently delivering high-quality work, quickly, reliably and cost-effectively.

• CityBook’s employees are all native English-speaking professionals, born and bred in the US, Canada, or England, with expertise in highly-technical and key business functions. CityBook’s staff receives on-going advanced training in the latest industry developments and best practices.

• CityBook’s round-the-clock Teleconferencing Center keeps clients in direct contact with the back-office team to ensure real-time guidance and regular updates on work.

• With CityBook’s staff working on Israeli time, work is done before offices in Europe and North America open, giving clients a time advantage ahead of their competitors.

• At CityBook, a dedicated team is assigned to work specifically for each client, depending on the client’s needs, to ensure that there is keen understanding of the job, continuity and stability.  In turn, this results in low attrition rates.

• With three offices in different parts of Israel, CityBook staff is hired from a diverse, international community that is drawn to the region.  While all employees are native English-speakers, the multi-cultural staff speaks a multitude of languages and has fluency in the business norms of most western nations.